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Using data to delight

The Hospitality Industry is going through unprecedented challenges. The uncontrollable variables that impact the Hospitality industry whether it be the economic slowdown, the global political situation, policies, disruptive new business models, or the recent virus pandemic push hospitality companies to constantly reinvent itself in order to recover, gain and maintain a competitive advantage.

Hence retaining guests and ensuring increased repeat business is paramount. Delivering an integrated and personalized guest experience across all channels, while increasing efficiencies by streamlining operations, and leveraging new channels for sales will help the Hospitality sector maximize its revenue potential. This can only happen when Hospitality companies start using guest data to draw meaningful insights and deliver consistent and personalized experiences at each Guest Touchpoint in real-time.

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Hotel management companies are also increasingly looking at non-core revenue streams by utilizing existing infrastructure for newer business opportunities. This means that they have to make crucial decisions on investing in new projects that will not only modernize technology but also make them cost-efficient, by reducing the cost of managing infrastructure, for their “lights-on” business activities. Also, cost and human resource efficiencies derived by automating legacy core applications can go a long way in funding and resourcing new projects and accelerate efforts to be future-ready.

 

ITC Infotech Limited is here to help in this journey. As part of ITC Ltd – a leading diversified conglomerate and one of India’s most respected company, ITC Infotech brings in a practitioner’s understanding of Hospitality – having worked closely with the group’s premier chain of luxury hotels launched in 1975.

 

Strategic investments in building niche partnerships with leading Hospitality solution specialists and Technology vendors – enables ITC Infotech to manage cost efficiencies for your business and further add value for clients.

Solutions

We offer the best business consulting solutions that not only help you overcome your challenges but also helps you grow.

Why ITC Infotech

“Hospitality is all about maximizing “Moments Of Truth” for patrons. We believe rich consumer experiences driven by personalization & platforms of intelligence are the keys to driving success for hoteliers. As hotels transform in the wake of new consumer forces and digital technology adoption, we welcome the opportunity to be a partner in success leveraging our strategic partnerships, the ITC heritage, and deep domain knowledge of hotel processes and systems.”

Resources

Here’s how ITC Infotech can help your business in optimizing your operations and bringing the reformations in technology.

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