Automation is a key foundational capability for the effective operations of today’s businesses. It has been instrumental in bringing benefits across multiple operational and organizational tasks, like:
• Reducing and controlling rising operational costs
• Enhancing productivity by effective utilization of time and capacity
• Overcoming siloed approach of operations
• Improving efficiency across multi-application landscapes including legacy applications
Taking a giant stride towards this objective, ITC Infotech presents a significantly differentiated automation offering in order to make processes leaner without changing them. Supporting businesses with their various needs, we have embarked upon a journey to help our clients to reduce complexities in operations and improve the flexibility of processes to adapt to required business needs. Through RPA we are helping organizations to create automation as an organizational capability, simplifying the work for individuals, and enhancing the speed of operations.
Creating a digital blueprint for work from a workforce angle has always been a key area that we have been working towards. The persona concept is our take on creating a digital workforce by approaching automation from a ‘person-axis’. Taking this concept to different levels, we are looking at creating digital workers which are empowered roles in their own rights and digital assistants which help people ease bandwidth crunch by taking up rule-based repetitive tasks. In order to improve the work experience from an employee perspective, we are implementing the Digital Buddy program that aims to provide digital assistants to all our employees. This would help the employee to focus better on critical responsibilities and support him/her to multitask. We can thus empower organizational pools of talent by augmenting potential.
To supplement the experience, our automation experts use a variety of frameworks, toolkits and methodologies to aid discovery, design, innovation, delivery and support for automation initiatives along with well-defined and tested foundational instruments. Our technical capabilities span across a plethora of RPA technologies, coupled with AI-ML models, OCR based solutions for intelligent data processing and End User Computing solutions. In a nutshell, the ultimate goal is to introduce automation into the organizational DNA, equipping businesses for the new age workspace.
Industry Automation Playbooks – Based on an industry first view, the Industry Automation Playbooks highlight the key areas that have high potential for automation and the related benefits that are likely to be seen from them. The playbooks come with a process catalogue, a starter kit for automation and with key personas pertaining the critical functions
Tune and Deploy Ready Bots – A set of customizable bots built around most adopted processes in the industry in order to enhance bot velocities and shorten the build to deploy cycle. This helps accelerate the time to value for these implementations.
E3 Framework – Our automation approach is based on 3 foundational pillars of Efficiency, Effectiveness and Experience. Based on these, we perform assessment of processes and determine at what potential they are presently performing and what can be done as part of automation to improve upon the efficiency, effectiveness and experience of the process
Premier analysts, market research agencies and the global media have
recognized ITC Infotech
ITC Infotech is recognized as a Strong Performer in The Forrester Wave™: Midsize RPA Services, Q1 2021
In this report, Forrester has identified 12 most significant midsize robotic process automation (RPA) service providers that matter most and evaluated how they stack up. This report helps application development and delivery professionals select the right service provider for their needs.
ITC Infotech is profiled for shaping new departments, new strategies and new approaches to competing successfully in hyperautomation in Gartner’s ‘Competitive Landscape: Hyperautomation Service Providers 2020’.
This research document by Gartner analysts Cathy Tornbohm, Arup Roy, Arthur Villa analyzes the current competitive factors in the up-and-coming hyperautomation service market.
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